Privacy Policy

Collecting Personal Information

When you access our web site, our web server software records this information:

• the device type you are using for accessing our website (PC, mobile phone or tablet);
• your operating system type and version;
• your browser type and version.

When you are placing an order via our website, we will request you for a certain information:

• Your name;
• Your physical address;
• Phone number and email address.

Cookie usage

We use cookies – special text files, which are stored on your computer or device by your web browser when you access our website. The cookie usage can be altered or completely disabled in browser's settings, but in this case some services on our website will be no longer available. These types of cookies are used:

• Session cookies: we store an anonymous session identifier for ensuring appropriate user experience while placing online orders or using customer-related services.
• Statistics cookies: we collect anonymous browsing statistics through our partner Google Analytics.
• User experience analytics: we use Hotjar technology service in order to better understand the visitors needs and to optimize this service and experience. Hotjar helps us better understand users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.). Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on behalf of Neurotechnology in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the 'about Hotjar' section of Hotjar's support site.

Using and Managing Personal Information

Neurotechnology uses the information mentioned above only for processing the orders, which are placed on our website, as well as providing customer support.

Neurotechnology will not share your personal information to any company or person outside our company. We are making our best efforts to protect users' personal information while they are using our website.

You can contact our Data Protection Officer directly if you have any questions.